Effective Customer Care

There are many fundamentals in sales but none more critical than building relationships. A company’s reputation and bottom line rely heavily on customer service. You might have the greatest product or offering in the country but if your customer doesn’t trust you to deliver on their expectations they will shop around.

So how do you build trust with someone you’ve just met? How to do you build rapport in a moment? The answers to this and many other powerful yet practical strategies are what our Customer Service Excellence training is all about.

Course structure

The certificate course in Customer Service Excellence spent approximately 16 hours OR is offered a 2-day period. The course is based on a participatory, active learning approach, group discussions. Our expert facilitator will train you on how truly connect with your customers in a moment and how to build on that to bring about customer satisfaction and brand loyalty. Participants will receive a Certificate of Participation upon successful completion of the course. The maximum number of participants is 25.  

  • Who are your customers?
  • What do your customers want?
  • Develop a customer-friendly approach
  • Treating your customer as a partner
  • Developing a positive attitude
  • Communicating effectively with your customers
  • Viewing customers positively
  • Building an emotional connection
  • Actively listening to your customers
  • Customer service qualities
  • What makes a customer service star?
  • Taking initiative
  • Keeping your attitude up all day long
  • Developing team strategies
  • Delivering outer-circle service
  • Cross-selling and Up-selling
  • Taking small steps
  • Developing operational standards (first impression, conversation over the phone, respond to business email & social media)
  • Implementing the standards
  • Evaluating the standards
  • Maintaining a standard of excellence
  • Customer service Vs Customer success
  • Why customers get upset?
  • Dealing with customer emotions
  • Managing customer expectations
  • Solving problems when they arise
  • Dealing with the customer who is wrong
  • Follow-up with the customer

Vong Bunvisal

Business Development Director of the Westline Education Group

Mr. Vong Bunvisal has 15 years of experience in the education industry. He began his career as school management in 2003 and he was promoted to be a sales and marketing manager from 2006-2010 to lead sales and marketing activities for more than 60 branches which belong to one of the biggest private educational institutes. 
From 2011 to present, Mr. Visal is serving as the Business Development Director of Westline Education Group Co., Ltd., responsible for sales and marketing, business development, local and international cooperation, and educational partnership, promoting educational programs to local and international organizations.
Mr. Visal has a strong sales and marketing background and is experienced in assisting the corporation with strategic sales and marketing planning, customer service development and business analysis.

 

Upon the completion of this two-day training, participants are expected to benefit:

  • Know the difference between good and excellent customer service
  • Be champions for positive attitude
  • All-staff in your ability to use positive language
  • Have identified ways to improve communication in your workplace
  • Engage in empathetic listening
  • Accurately identify customer needs by effectively questioning
  • Know techniques for dealing with challenging customers
  • Know techniques for solving customer problems
  • Define what it means to take ownership
  • Have a personal plan of action for implementing your new skills back at work.

This essential training is specially designed for customer service representatives, technical and support personnel, field service representatives, small business owners as well as managers who want customer service training in order to reinforce their skills and train their staff.

Course Detail

  • Trainer :Vong Bunvisal
  • Class Start :08 Oct 2022
  • Class End :09 Oct 2022
  • Seat Availble :25 Seats
  • Time : 08:00 - 05:00
  • Fee :245 $
  • Early Bird : 195$
  • venue :Hotel