There are many fundamentals in sales but none more critical than building relationships. A company’s reputation and bottom line rely heavily on customer service. You might have the greatest product or offering in the country but if your customer doesn’t trust you to deliver on their expectations they will shop around.
So how do you build trust with someone you’ve just met? How to do you build rapport in a moment? The answers to this and many other powerful yet practical strategies are what our Customer Service Excellence training is all about.
The certificate course in Customer Service Excellence spent approximately 16 hours OR is offered a 2-day period. The course is based on a participatory, active learning approach, group discussions. Our expert facilitator will train you on how truly connect with your customers in a moment and how to build on that to bring about customer satisfaction and brand loyalty. Participants will receive a Certificate of Participation upon successful completion of the course. The maximum number of participants is 25.