Problem Solving and Decision Making Skills

We continually make decisions and solve problems. We start making decisions before we even get out of bed beginning with for example, shall I get up now or not? Sometimes, we will have made as many as 50 decisions by the time we leave for work. Despite all the natural decision making that goes on and the problem solving we do, some people are very uncomfortable with having to make decisions. In fact, you may even know someone who has a hard time making decisions around even their routine activities, for example, even something as simple as what to eat, only exasperated by the anxiety experienced when making major decisions at work.

  • Problem Solving Skills and Qualities
  • Classification and Nature of Problem
  • Common Pitfalls to Problem Solving
  • 5W + 1H Techniques
  • Pare to Analysis Technique
  • Brainstorming Techniques
  • Cause and Effect Diagram Technique
  • Creative Thinking
  • Mind-Map Techniques
  • Why we make Bad Decisions?
  • Selection Criteria for Making Decision
  • Grid Analysis for Decision Making
  • Developing action plans
  •  Reviewing the results

Phann Sopheara

Chief HR Officer of Westline Education Group

Mr. Phann Sopheara has earned his executive leadership from Cornell University, USA, in addition to his Master of Business Administration from Western University. For more than 10 years, he has worked in management positions that allow him to work in various functions including recruitment and selection, training and developing staff, performance management, coaching and counseling at both national and international corporations.
Mr. Phann Sopheara was the manager/HR business partner of NagaWorld, where there are more than 5000 employees. Currently, Mr. Sopheara is a Chief HR Officer of Westline Education Group.
For these 10 years of experience, Mr. Sopheara thas always been a key person in problem analysis and decision making which contributes to organization development.

By the end of this course, the participants will be able to understand:

  • Understand the benefits of systematic problem solving and decision-making tools
  • Identify the nature of a problem and potential root causes
  • Analyze problems from different angles
  • Analyze potential root causes and solutions
  • Filter, merge and prioritize potential solutions
  • Use creative thinking to develop alternatives
  • Develop and sell potential solutions to influence decision

This essential training is specially designed for directors, middle managers, line supervisors, co-ordinators, team leader and staff who are working within a challenging environment.

Course Detail

  • Trainer :Phann Sopheara
  • Class Start :11 Jan 2020
  • Class End :12 Jan 2020
  • Seat Availble :25 Seats
  • Time : 08:00 - 05:00
  • Fee :245 $
  • Early Bird : 195 $
  • venue :Hotel