Sales Champions and Customer Service Excellence

Why do customers take their business elsewhere? Some move away. Some change because they are not satisfied with the product. Most of the time, these customers don’t even complain. They just don’t come back. Providing consistently high-quality service puts you and your company on the fast track to success in today’s competitive business world – whether you’re meeting with customers face-to-face, talking with them on the telephone, chatting with them on E-communication, or working behind the scenes. If you don’t provide excellent customer service, your competitors will.

  • Building the positive first impressions
  • Counting the right courtesy and attitude
  • Saying what you mean and meaning what you say
  • Asking the correct questions and answering the right question
  • Reaction when customer 
  • Interacting positively with customers
  • Making the customer feel valued
  • Maintaining ongoing relationships
  • Face to face contact
  • Telephone contact
  • E-customer contact
  • Self-service contact 
  • Product Knowledge
  • Prospecting
  • The Approach
  • The Needs Assessment
  • The Presentation
  • The Close
  • Follow-up
  • Define your target market
  • Determine your outreach
  • Know your questions
  • Deliver and build
  • Monitor: How did it go? What worked? What didn’t work?

Vong Bunvisal

Business Development Director of the Westline Education Group

Mr. Vong Bunvisal has 15 years of experience in the education industry. He began his career as school management in 2003 and he was promoted to be a sales and marketing manager from 2006-2010 to lead sales and marketing activities for more than 60 branches which belong to one of the biggest private educational institutes. 
From 2011 to present, Mr. Visal is serving as the Business Development Director of Westline Education Group Co., Ltd., responsible for sales and marketing, business development, local and international cooperation, and educational partnership, promoting educational programs to local and international organizations.
Mr. Visal has a strong sales and marketing background and is experienced in assisting the corporation with strategic sales and marketing planning, customer service development and business analysis.

 

By the end of this course, the participants will be able to understand:

  • Handle complaints so that customers are satisfied.
  • Deliver excellent customer service via face-to-face, on the telephone, E-Customer, and self-service so that customers have a positive perception about your organization
  • Handle the difficult customers so that customers are willing to work with the company and people who they are dealing with

This essential training is specially designed for customer service representatives, technical and support personnel, field service representatives, small business owners—as well as managers who want customer service training in order to reinforce their skills and train their staff.  

Course Detail

  • Trainer :Vong Bunvisal
  • Class Start :28 Apr 2018
  • Class End :29 Apr 2018
  • Seat Availble :25 Seats
  • Time : 08:00 - 05:00
  • Fee :245 $
  • Early Bird : 195 $
  • venue :Hotel/Restaurant