Business Course

Customer Service Excellence

There are many fundamentals in sales but none more critical than building relationships. A company’s reputation and bottom line rely heavily on customer service. You might have the greatest product or ...

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Monitoring and Evaluation

Monitoring and evaluation are critical for building a strong, global evidence base. At the global level, it is a tool for identifying and documenting successful programs and approaches and tracking progress ...

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Practical Accounting and Internal Control

Practical Accounting and Internal Control is a training course designed for managers, supervisors, and staff in all disciplines and at all levels in Accounting and Finance. The program provides essential knowledge ...

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Working with Different Personalities at Workplace

All great successes and positive growth of every organization depend on strong and synergized teamwork. The individual employee was born and built with different personalities; that’s why every successful leader needs ...

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Managing Staff Key Performance Indicator and Appraisal

A good performance management system works towards the improvement of the overall organizational performance by managing the performances of teams and individuals for ensuring the achievement of the overall organizational ambitions ...

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Practical Project Report Writing

Every donor (development partner) funded to the program/project and NGOs, top leader/manager of the government’s institution, investor, entrepreneur, and company owner want to see that their fund and resource invested for ...

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Practical Controlling Costs

Cost control is the practice of identifying and reducing business expenses to increase profits, and it starts with the budgeting process. A business owner compares actual results to the budget expectations, and ...

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Practical Business Plan Creation

The business plan is the blueprint for your business. Starting a business without a business plan is just as foolish. We often make the mistake of thinking of a business plan ...

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Working with Emotional Intelligence

It is not enough to know how to do your job or to be a very intelligent person. People who are not emotionally smart waste time on personality conflicts and complaining. ...

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Project Proposal Writing

Writing a good proposal is a critical skill in many occupations, from school to business management to geology. The goal of a proposal is to gain support for your plan by ...

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